Velo Star manages all Action, TUFO USA and Wilier USA warranties. All other vendors will handle warranties directly.

Please do not contact Velo Star for warranty-direct vendors.

All Velo Star-direct warranty claims must be submitted to your sales representative immediately upon noticing an issue. If you do not have a sales representative, please email info@velostar.us 

The following must be included with your submission:

• Filled out warranty form.
• Proof Of Purchase.
• Photo of serial number.
• Photo/s of the problem area.
• Bike and frame warranties must also include a photo of each side of the complete bike/frame.
• If a sound or noise issue, a recording of the noise is helpful.
  

*Any missing pieces/items or damage to contents must be reported to your sales representative within 48 hours of receipt*

*Warranty does not cover labor costs*

*Any items purchased outside the US will not qualify for warranty support*

*While we strive to resolve warranties quickly it can take up to 90 days for a final resolution*

All photos must be in jpg format, be clear, close-up, and high-resolution. Screenshots, low-resolution and far away images will not be accepted.

Please contact your sales representative or email info@velostar.us with any questions.